Privacy Policy for Sports Friends

At Sport Forward Private Limited, we are dedicated to safeguarding the privacy and confidentiality of your personal information. This privacy policy explains how we collect, use, share, and protect your personal data when you use our mobile app, Sports Friends, and its services.

When you use our mobile app, we may collect the following types of personal information:

• Personal Data: We collect personal information that you provide directly, such as your name, email address, phone number, and other contact details. For example, when you sign up for an account or contact customer support, we collect your name and email address to manage your account or respond to your inquiries.
• Account Details: This includes the username, password, preferences, and other information necessary for creating and maintaining your account. For example, we store your username and encrypted password to allow you to securely log in and access your personal settings and history.
• Payment Information: We collect payment details such as credit/debit card information, billing address, and other payment-related data when you make in-app purchases. For example, when purchasing premium features, your payment details are securely processed through a third-party payment processor like Stripe or PayPal.
• Device Information: We gather technical data about your mobile device, such as device type, operating system, app version, and device identifiers like the advertising ID. For example, we collect your device type, such as iPhone or Android, to ensure the app is compatible and runs smoothly on your device.
• Location Data: If you enable location services, we may collect your device location data to provide location-based features. For example, if the app offers services like finding nearby stores or events, we use your location data to provide the most relevant suggestions.
• Usage Data: We collect information about how you use our app, including the features you access, the duration of usage, and any interactions with the app. For example, we track how often you use certain features, such as in-app purchases or notifications, to improve your experience and optimize app functionality.

This document was generated with the use of the app privacy policy template.

We use the data we collect for various purposes, including:

• To Provide and Improve Our Services: We use your information to deliver the services you request, improve app functionality, and ensure a personalized experience. For example, your preferences and usage data help us tailor the content and features of the app to your needs.
• For Customer Support and Communication: Your contact information is used to respond to support requests, send updates, and resolve any issues related to your account or app usage. For example, if you contact support, we will use your email and other details to assist you with resolving issues.
• To Process Payments and Transactions: We use your payment data to complete in-app purchases or other transactions you initiate. For example, your payment information is processed securely through our payment provider to enable premium features or subscriptions.
• For Marketing and Promotions, with Your Consent: If you opt in, we may use your contact details to send you promotional messages or offers about new features, updates, or services. For example, you may receive emails about discounts or new app features if you have subscribed to our mailing list.
• To Comply with Legal Obligations: We may use your data to comply with legal obligations, such as responding to a subpoena or protecting the rights and safety of our users. For example, if required by law, we may disclose certain information to law enforcement or regulatory bodies.

We process your data based on the following legal grounds:

• Consent: We process your personal information when you have given us explicit consent, such as agreeing to receive marketing communications or enabling location tracking. For example, you can withdraw your consent at any time by changing your app settings or unsubscribing from emails.
• Performance of a Contract: We process your data to fulfill the terms of any agreements you have with us, such as when you make a purchase through the app. For example, to complete a transaction, we use your payment information to process the purchase.
• Legitimate Interests: We may process your data for purposes aligned with our legitimate business interests, such as improving our app or conducting user analytics. For example, analyzing app usage data helps us improve the user experience and develop new features.
• Compliance with Legal Obligations: We may process your data to comply with legal requirements, such as tax reporting or responding to legal requests. For example, we may store purchase records for auditing and tax purposes as required by law.

In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers.

We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards.

We may use tracking technologies to enhance your experience, understand how you interact with the app, and show personalized content or ads. You can manage your preferences in your device settings.

To view our full cookie policy, click [here].

Under applicable data protection laws, you have the following rights:

• Access: You can request access to the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
• Erasure: You can request the deletion of your data under certain circumstances. If you delete your account, we will erase all associated data, unless we are required to retain it for legal reasons.
• Restriction of Processing: You can request that we limit how we process your data in certain situations where the option of selection will be provided to you.
• Objection to Processing: You have the right to object to the processing of your personal data, especially for marketing purposes.
• Data Portability: You can request a copy of your data in a format that allows you to transfer it to another service.

We implement a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

• Encryption: We use encryption to protect sensitive data, such as payment information, during transmission.
• Access Controls: We limit access to your personal data to only those employees and contractors who need it to perform their job functions.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

We may update this privacy policy from time to time. Any significant changes will be posted within the app or on our website, and we will update the "Effective Date" at the top of the policy.

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

Email: [Your Email Address]

Phone: +91 8796469069

Address: Sport Forward Private Limited, UNIT NO. 501 A, 5TH FLOOR SALCON, Rasvilas, Saket District Centre, District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi 110017